Thursday, September 20, 2007
Lows Home Improvement Center
I sent an email off to both Lowes and Home Depot Home Improvement center, Explaining there customer service problems. Well I must say Lowes got back to me with in a few days and apologized and he said he had a meeting with the staff to work on this problem I'd say a little to late. Then again it was better than Home Depot who didn't answer and obviously doesn't seem to care to much. On the receipts your asked to do a survey which I do all the time I seriously think they don't read them, If they did there service would be better. I think part of the problem is there are very few Home Improvement Stores and they know you'll be back for that simple reason. If we had more of a choice,service MIGHT be a little better.
Thursday, September 13, 2007
Bad Service
Hi I'm Sheri and you'll be hearing from me often about the Lack of customer service. I know we all have run into this time and again,but it has totaly out of hand.
Just the other day my water heater went bad so I went to Home Depot I saw a fellow who of corase was from another department and couldn't help me but he did page someone to the plunbinging department 3 times I wasted an hour and left with nothing. So off to Lowes I went. The store was empty I thought great I know what I need so I went to the desk and asked if someone could meet me at the howater heaters they said sure. As I was walking back the guy passed by me and said the girl was in the parking lot and she'll be there soon I said all I needed was help putting the heater on the cart but he kept walking. Oh did I tell you the heaters were in the back where 3 employees were just hanging out talking I had to grab a guy off a fork lift to help me slide it on my cart. It gets better after I paid I asked if someone can load it in my van she said sure and once again paged someone and also told me there should be a person outside . Well I waited and waited asked again waited some more. I'm 5' tall and this is a big water heater, needless to say I loaded it in my van MYSELF not easy at all but I never would have gotten out of there. What gets me is WE the consumer pay there salary and for what I don't know . If I didn't know better I would have thought it was a self serve store.
Just the other day my water heater went bad so I went to Home Depot I saw a fellow who of corase was from another department and couldn't help me but he did page someone to the plunbinging department 3 times I wasted an hour and left with nothing. So off to Lowes I went. The store was empty I thought great I know what I need so I went to the desk and asked if someone could meet me at the howater heaters they said sure. As I was walking back the guy passed by me and said the girl was in the parking lot and she'll be there soon I said all I needed was help putting the heater on the cart but he kept walking. Oh did I tell you the heaters were in the back where 3 employees were just hanging out talking I had to grab a guy off a fork lift to help me slide it on my cart. It gets better after I paid I asked if someone can load it in my van she said sure and once again paged someone and also told me there should be a person outside . Well I waited and waited asked again waited some more. I'm 5' tall and this is a big water heater, needless to say I loaded it in my van MYSELF not easy at all but I never would have gotten out of there. What gets me is WE the consumer pay there salary and for what I don't know . If I didn't know better I would have thought it was a self serve store.
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