Bad Service

Hi I'm Sheri and you'll be hearing from me often about the Lack of customer service. I know we all have run into this time and again,but it has totaly out of hand.
Just the other day my water heater went bad so I went to Home Depot I saw a fellow who of corase was from another department and couldn't help me but he did page someone to the plunbinging department 3 times I wasted an hour and left with nothing. So off to Lowes I went. The store was empty I thought great I know what I need so I went to the desk and asked if someone could meet me at the howater heaters they said sure. As I was walking back the guy passed by me and said the girl was in the parking lot and she'll be there soon I said all I needed was help putting the heater on the cart but he kept walking. Oh did I tell you the heaters were in the back where 3 employees were just hanging out talking I had to grab a guy off a fork lift to help me slide it on my cart. It gets better after I paid I asked if someone can load it in my van she said sure and once again paged someone and also told me there should be a person outside . Well I waited and waited asked again waited some more. I'm 5' tall and this is a big water heater, needless to say I loaded it in my van MYSELF not easy at all but I never would have gotten out of there. What gets me is WE the consumer pay there salary and for what I don't know . If I didn't know better I would have thought it was a self serve store.